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Easy Returns

How to Return a Damaged or Incorrect Item:

If your item arrives broken or damaged, if you receive the wrong product, or if your product is defective in any way, we will arrange for the item to be collected and returned to us at no cost to you. Once the item is received back to the store we will contact you to organise a replacement or refund. To return a damaged, defective or incorrect item, please email orders@petworlddirect.ie or call Colin on 090 6479776 to arrange pick-up.

3 Easy Ways to Exchange or Return Your Unwanted Purchase:

Your satisfaction is our top priority. So if you decide that your purchase is not going to work out, is not the right size or you simply don’t want it anymore, you can return the new and unused item to us for an exchange or refund.


Return to any Petworld store (for exchanges only) – Simply bring a copy of your e-mailed receipt along with the item to any of our Petworld branches (link) for an exchange.


Send the item back to us via post or courier, making sure to include your order number and also a contact phone number in the package. When we receive the item back to the store and there is no sign of wear or damage, we will call you to arrange your refund or exchange. If we do not recieve the item back of full merchantable quality with full packaging as sent, there may be a discounted refund applied to your item as a result. The address to return packages to is:

Petworld, Shannon Retail Park, Dublin Rd, Athlone, Co.Westmeath, 090 6479776


Don’t have time to go to the post office? Call us on 090 6479776 and we will arrange for the item to be picked up and brought to us using our courier. This is at a cost of €6.50, which will be deducted from the total amount to be refunded or the exchange amount. This option is only available to pick up from an address within the island of Ireland.

Please Note: This refund amount excludes delivery charges. All items to be exchanged/refunded must be returned in their original condition, including the manufacturer’s packaging, tags, documentation and any accessories. Packages must be returned within 14 days of receiving your order.

Questions About Our Returns Policy?
If you still have any questions about our returns policy, please email orders@petworlddirect.ie or call the web team on 090 6479776.

If you are unhappy with the products or services you have received from us please email us at orders@petworlddirect.ie. You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link.

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